Alok Srivastava(2018): Engaging Citizens for Evaluation of Public Services: Critical for an Effective Service Delivery System in India

Evaluation of Public Services is important for success of its implementation, reach and effectiveness and ensuring the desired output and outcomes. A robust method to take citizens’ feedback is challenging but important. The paper discusses the challenges in assessing the performance of public services with suggestions on the methodological approach to be followed for capturing public service users’ feedback.