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Independent Audit of Implementation of Clients’/Citizens’ Charter (CCC) of Central Board of Excise and Customs (2015)

CMS conducted the first ever independent audit of the implementation of CCC in Delhi zone offices of Customs and Central Excise. The indicators covered under the audit included degree of visibility of CCC in relevant area, awareness of departmental officers/staff about CCC, degree of accuracy of numbers and names of contact persons mentioned in charters, response rate for phone calls made to contact persons, quality of self-assessment report and feedback of users about the implementation of the charter.