Government of India’s ministries/departments are mandated to develop Citizens’/Clients’ Charters (CCC). CMS undertook the second annual Independent Audit of the Implementation of Citizens’/Clients’ Charter by 65 Central government Ministries/Departments using seven parameters assessing preparedness of Ministries/departments to make CCC updated and visible, sensitizing officials about CCC, attending citizen’s grievances; citizen’s feedback on components of CCC.