Skip to main content

Independent Audit of Implementation of Clients’/Citizens’ Charter (CCC) by Central Government Ministries/ Departments (2014)

Government of India’s ministries/departments are mandated to develop Citizens’/Clients’ Charters (CCC). CMS undertook the second annual Independent Audit of the Implementation of Citizens’/Clients’ Charter by  65 Central government Ministries/Departments using seven parameters assessing preparedness of Ministries/departments to make CCC  updated and visible, sensitizing officials about CCC, attending citizen’s grievances; citizen’s feedback on components of CCC.