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Independent Audit of Implementation of Clients’/Citizens’ Charter (CCC) by Central Government Ministries/ Departments (2013)

The first ever independent Audit of Implementation of CCC was undertaken by CMS on behalf of Performance Management Division (PMD), Cabinet Secretariat, GoI. CMS developed and finalized in consultation with PMD, the study parameters/indicators, study approach and carried out the implementation of the independent audit by physically visiting around 56 Ministries and Departments.