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Corruption in Urban Public Services – Perceptions and Experiences of Citizens (2003)

This round of CMS study on corruption in public services  covers five metro cities (Delhi, Mumbai, Kolkata, Chennai and Hyderabad) and eight key public utilities (Electricity, Municipal Services, Railways, Water, Hospitals, Urban Development, Civil Supplies and Driving License), detailing the transparency, responsiveness and efficiency in the operation of public utilities/services.