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Independent Audit of Implementation of CCC of Ministries/Departments of Government of India, Performance Management Division, 2014, Cabinet Secretariat, GoI

 CMS Social conducted an Independent Audit of the implementation of the Citizens’/Clients’ Charter by respective Central Ministries and Departments (visibility of CCC in relevant areas, level of awareness of departmental staff and quality of self assessment report etc.) Project activities involved physical visits to departments, on-line visits of each department’s CCC, review of Self Assessment Report, related documents and compilation of score for each of the department.