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Perception and Experience with Public Services in Delhi (2015)

The study undertaken in  2015  is  the  tenth  round  of  India  Corruption  Study  and  focuses on Delhi. The uniqueness of Delhi is that different public services are governed by different government agencies such as Delhi Police, LPG cylinders, Railways, Passport services (Union government); Electricity, Water, PDS, Education (State government) and Sanitation, Birth/Death Certificates, Building Plan Sanction (Municipal Corporations). With three government agencies responsible for different public services and ensuring corruption free service delivery system in place, it was of immense importance and appropriate to gauge opinion of Delhi citizens on their perception and experience about 15 public services picked from these three governing agencies.