Implementation of Citizens’/Clients’ Charter of Central Departments: An Independent Audit

Government of India’s ministries/departments are mandated to develop Citizens’/Clients’ Charters (CCC). This exercise, in fact, marks the culmination of a process whose origin can be traced to the Conference of Chief Ministers of States and Union Territories held way back on May 24, 1997, in New Delhi and presided over by the then Prime Minister of India, Shri I.K. Gujral. This report is an Independent Audit of the Implementation of Citizens’/Clients’ Charter of Central Departments.

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